Terms & Conditions

TERMS

BY ENTERING THIS SITE, YOU HEREBY AFFIRM AND WARRANT THAT YOU ARE EIGHTEEN (18) YEARS OLD OR OLDER.

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark laws.

All Payments are processed through accounts of Net Leverage Pty. Ltd. (ABN: 60101902425).

The products on HAKU ENGINEERING and Regency Vapour Lounge websites are not intended for use as smoking cessation aids, deterrents or to reduce dependence on traditional tobacco products. HAKU ENGINEERING has already made it clear that the products sold are intended for use only by adults the age of 18 or of legal smoking age in their home states.

HAKU ENGINEERING and Regency Vapour Lounge will not be held liable for injuries resulting from the use or misuse of any E-Liquid or products sold on this website. The use of all products on this site is at your own risk and by placing an order with HAKU ENGINEERING and Regency Vapour Lounge you agree by this Term.

REVISIONS

The materials appearing on HAKU ENGINEERING and Regency Vapour Lounge website could include technical, typographical, or photographic errors. HAKU ENGINEERING and Regency Vapour Lounge does not warrant that any of the materials on its website are accurate, complete, or current. HAKU ENGINEERING and Regency Vapour Lounge may make changes to the materials contained on its website at any time without notice. HAKU ENGINEERING and Regency Vapour Lounge does not, however, make any commitment to update the materials. Content found on HAKU ENGINEERING and Regency Vapour Lounge websites maybe similar or duplicate to that of which is found on similar websites, the owner or director of such websites may request that the content be removed or adjusted accordingly.

NICOTINE

HAKU ENGINEERING and Regency Vapour Lounge DOES NOT SUPPLY NICOTINE. All of our E-Juice products sold on this website do not contain nicotine.

WARRANTY AND REFUND POLICY

Due to oral intake nature of the products offered HAKU ENGINEERING and Regency Vapour Lounge websites and in interest of public safety and hygiene reasons, all sales are final and no refund will be provided.  Each product sold has different warranty periods. Please be sure to check with us before making any purchase. HAKU ENGINEERING and Regency Vapour Lounge does not perform repairs on faulty/damaged products sold on this website.

By placing an order with HAKU ENGINEERING and Regency Vapour Lounge you agree to the above Warranty and Return conditions.

DOMESTIC SHIPPING POLICY

HAKU ENGINEERING and Regency Vapour Lounge uses Australia Post for all domestic shipping requirements.
All domestic parcels shipped by HAKU ENGINEERING and Regency Vapour Lounge include a tracking number. If no one is available at your nominated shipping address and ‘Signature on Delivery’ option has not been selected, then Australian Post has the authority to leave your parcel in a secure location of their choosing.

HAKU ENGINEERING and Regency Vapour Lounge does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed over to Australia Post.

All orders are processed 2(two) business day after payment has been received and cleared.

INTERNATIONAL SHIPPING POLICY

HAKU ENGINEERING and Regency Vapour Lounge uses Australia Post for all international shipping requirements.
All international parcels shipped by HAKU ENGINEERING and Regency Vapour Lounge include a proof of delivery. Tracking is available as an extra service with an additional fee.

HAKU ENGINEERING and Regency Vapour Lounge does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed to our international postal service of our choosing

SHIPPING COSTS

Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason.

Flat rate shipping is available on both domestic and international shipping.

SHIPMENTS RETURNED BY THE POST OFFICE

In some cases, when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.

LOST, DAMAGED OR STOLEN PACKAGES

HAKU ENGINEERING and Regency Vapour Lounge is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. Lost, damaged or stolen packages are very frustrating and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you contact the post office for assistance.

HAKU ENGINEERING and Regency Vapour Lounge does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed over to the postal service.

HAKU ENGINEERING and FAILED TRANSACTIONS

Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, funds are held (by your bank) when a transaction is attempted. It may take several days (7 to 10 on average) for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.

BATTERIES

By purchasing batteries from HAKU ENGINEERING and  Regency Vapour Lounge you are accepting full responsibility for proper battery care and usage. The user must know the risks of lithium batteries and should have knowledge of how to care for them, charge and discharge them, and use them safely before using any device or mod. Never leave charging batteries unattended.

SHIPPING BATTERIES

Lithium Ion battery cells (Li-Ion, IMR, etc.) over 4 cells can only be shipped by Road Freight and cannot ship via Air or Express Post.
All battery orders of more than 4 cells will ship by Parcel Post ONLY, please do NOT select Express Post for battery orders of more than 4 cells.